Welcome to the PVS Helpdesk
All IT requests must be made to the Excalibur Helpdesk by Clicking Here or by calling on: (01793) 43888
- Internet and Filtering inc. WiFi
- Networking and Connectivity
- Security
- Hardware including Servers
- User Access and logins to core systems
- Office 365 including Teams and Outlook
- SharePoint
- Software Updates (inc. deployment SIMS Patches etc.)
- Staff Laptops
- General upkeep of hardware infrastructure
- To report broken, keyboards, mice, monitors etc.
- Errors when trying to print (but not to replace consumables)
This Helpdesk system can be used to request support with the following tasks:
- General Admin
- Website
- Photocopying / Photocopiers
- Cleaning and Caretaking
- Maintenance Requests
- SIMS
- InTouch
- Parent App
- CURA
- Room Bookings
- Parents Evening Booking System (School Cloud)
- Classcharts
- Phones (inc. 3CX)
- ID Cards
- Sign in App
- Photocopiers
- Student Password Resets